Topshop Reviews

1.7

/5.0

45 customer reviews

18 %

reviewers recommend

Topshop

Note: The star rating (1.7 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Topshop?

45 Customer Reviews

by Mattie R.

May 11, 2022

Top Shop Scam

Top Shop recently charged my credit card for a purchase that I didn't make. I emailed their support several times and have not gotten a reply. I also called their listed phone number which does not work. This has been going on for 5 days now and I still have not received any return phone calls or emails from Topshop. Are these people for real?

by Phillip213

Jan 12, 2022

NEVER AGAIN!

I ordered goods from Topshop on 11th Dec. Today is 12th Jan still no delivery.
I have emailed details of my payment but getting nowhere.
Reporting to Trading Standards. Wiah more people would do the same.

by Rafael796

Jan 11, 2022

Satisfied, but not Thrilled

I'm writing a review as after I ordered a product, I saw a few very bad reviews. My experience with topshop.one store was fine. Product arrived in very good condition, well packaged, matching the description. Delivery not fast but okay.
Not easy to reach, that's why I give only 3 stars.

by Angel H.

Jan 10, 2022

This is a mixed review, based on the topshop.one store in London

This is a mixed review.
Sometimes I find that the value for money of products from Topshop varies.
I have recently brought a pair of shoes, which I was very pleased with the quality of them and the price.
The staff in the topshop.one store are always kind and helpful.
Though I find that a lot of the clothes (not all) are not value for money as the quality is nothing special and not great when compared with other high street shops with the same price points.
I feel as a brand Topshop lacks consistency.

by Jerome F.

Oct 06, 2021

Poor quality services and products

Will not be shopping with Zara again, poor quality product, ordered a skirt with in 1hour of wearing a hole appeared due to poor stitching. Contacted them to sort this out and 7 weeks later they still haven’t come back to me, contacted them again and they said it’s being looked out. Shocking services for such a large corporation.

by Henry

Jun 16, 2021

Inferior Product

I ordered flip flops - the description stated you could adjust the tightness by the Velcro flower. The flip flops I received were not as stated. The flower was for decoration only, cheap material, poor quality and they have a horrible odor. After several emails, they even admitted they were sent the wrong product from their vendor. I wanted a full refund - they would not agree. They won’t even respond to my emails now. I spent 35.97 + shipping for an inferior product that should go in the trash.

by Enrique R.

May 14, 2021

Hello ,

Hello ,

It has been more than 6 months that I sent the jacket back and I m still waiting for my money.
This is unacceptable from such a big brand as top shop.
If I didn’t t check my bank account ,you could have just kept the money and never gave it back.
This is the 6 mail I m writing after I returned te jacket !!!
If you don’t respond I ll make sure you will hear from my lawyer and I m certain if you choose this way it will be more expensive for your company than just the cost of a jacket.

by Lowe

May 02, 2021

Cutest crop top - Its the volume sleeves for me!

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

by Georgia Reynolds

Apr 26, 2021

After a long Odyssey...

After a long Odyssey, started in January, I found out a way to get in touch via email with Arcadia customer service (yes, they answered back! Still not very helpfuf).
I am determined to receive a clear answer about my "lost" refund.
It speaks for itself, the treatment reserved by the customer service was very, very poor.
As other users' already mentioned, Asos couldn't help with my refund.

by Terry919

Mar 14, 2021

Absolutely disgusting customer service

The worst experience I've had with a company. I sent my order back to them 2 months ago with proof of return. Still no confirmation of receiving my return on their end even though I know it's been received. I can't contact customer service anymore, the emails I send are replied to with a automated response saying the email doesn't exist anymore. I won't ever get my refund! This should be illegal!!!

Questions & Answers

I also bought AdultElectric Tricycle Scooter,I gave up one of my prescription medicationsfor it.Stealing from disabled people is even lower than low!!

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I ordered one of your folding tricycles for adults about a month ago. I paid Topshop $70.00 for it & haven't heard anymore from you. Where is it?

I ordered the same thing on June 12,2019. I have never heard from them. I tried email, calling NOTHING! They charged my account $70. Ripped off

by Walter890 - July 05, 2019

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I live in Canada. How long would it take to get my order

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I need to return a pair of boots I bought and I don't like them. I am confused how to send them back foot a refund. Please help. I am in the US.

Well I send my items back using the shipping label which was provided in the box. I never got refund. I will say don't bother. They are out of business in USA and they obviously don't care anymore.

by Pedro M. - June 26, 2019

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I live in Canada. 3 weeks and counting have passed and I still don't have my order. What should I do ? I've tried 3 times to contact the Customer Service Team and they never replied. Should I wait ? Should I ask for a refund (how?) ?

Did your order ever arrive? I'm in the same boat. Customer service is outstandingly horrible. Cannot see a number to call from Canada either.

by Carter175 - January 25, 2017

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